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Home >> Privacy & Policy

Privacy Policy

This policy applies to the website or mobile application that is linked to this Privacy Policy.

SHALBY SANAR INTERNATIONAL HOSPITALS is committed to respecting the privacy of every person who shares information or data with SHALBY Sanar International Hospitals. Your privacy protection is important to us and we strive to take due care and protection of the information we receive from you, the User. In this regard, we adhere to the various governing laws such as The Information Technology Act, 2000 along with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011. In any conflict between this privacy policy and relevant law, the relevant law will apply.

By confirming that you are bound by this privacy policy, by using the services, or by otherwise giving us your information, you agree to the practices and policies outlined in this privacy policy and you hereby consent to our collection, storage, use, process and sharing of your information as described in this privacy policy on website (“Website”) operated by SHALBY Sanar International Hospitals for any information or services (“Services”). We reserve the right to change, modify, add or delete portions of the terms of this privacy policy, at our sole discretion, at any time. If you do not agree with this privacy policy at any time, do not use any of the services or give us any of your information. If you use the services on behalf of someone else (such as your child) or an entity, you represent that you are authorised by such individual or entity to accept this privacy policy on such individual’s or entity’s behalf.

Categories of Information
Information includes (but is not limited to) the following categories of information:

  • Contact data (such as your email address and phone number);
  • Demographic data (such as your gender, your date of birth, and your postcode);
  • Insurance data (such as your insurance carrier, insurance plan, member ID, etc.);
  • Medical data (such as the details of doctors, consultants, other healthcare providers, medical history, frequency, duration, biometric, genetic, and other relevant information);
  • Financial data related to product/services and/or online payment transactions detail etc. including debit card details, number, expiry code, etc.
  • Other information, including without limitation NIC, unique identifiers such as IP address, browser, operating system, username, passwords, cookies, and other Personal Information in emails letters that you shared with us.
  • Any other information you provide to us.
  • Sources of Information
  • Collected from you directly through the Website, Forms, or from the “Contact Us” function on the Site, Email or otherwise, through cookies, website analytics services, and other tracking technology;
  • Collected from you directly during the course of rendering services through the patient registration form or when you voluntarily provide information in free-form text boxes and through third party services and organization’s responses to surveys, questionnaires, and the like;
  • Collected by us when you visit our Website or interact with online advertisements, and from our partners who collect the information from you directly when you visit our partners’ sites or use our partners’ search engines.

Use of Information

  • To provide you with the products, services, and information you request and respond to correspondence that we receive from you;
  • To provide, maintain, administer or expand the services, perform business analysis, or for other internal purposes to support, improve or enhance our services, and other products and services we offer;
  • To contact you when necessary or requested, including to remind you of an upcoming appointment, deals and offers and other announcements, etc.
  • To perform studies, research, and analysis for improving our services and technologies; customize and tailor your experience of the services, which may include sending customized emails/messages or showing you sponsored results that may be of interest to you based on information collected in accordance with this Privacy Policy;
  • To prepare statistical information/analysis that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts; and
  • To aggregate Personal Information for research, statistical analysis, and business intelligence purposes, and to sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates
  • To prevent, detect and investigate security breaches and potentially illegal or prohibited activities.
  • To advertise products and services of SHALBY Sanar International Hospitals and third parties;
  • To transfer information in case of merger/acquisition with/of another company;
  • To operate and improve the Website and/or our Services and build your profile on the website;

Disclosure of Information

We also may need to disclose your personal information or any other information we collect about you if we determine in good faith that such disclosure is needed to:

  • Comply with applicable law, regulation, subpoenas, court orders or other legal process; establish or exercise our legal rights or defend against legal claims;
  • Protect the rights, property, or safety of SHALBY Sanar International Hospitals or any other party;
  • Enforce the Agreement or other agreements with you/any other party;
  • Respond to claims that any posting or other content violates third-party rights.

Storage and Security of Information

The security of your personal information is important to us. To maintain the accuracy of the personal data, as well as to prevent unauthorized access and ensure the correct use of personal data, we have implemented appropriate physical, technical, and administrative measures to safeguard and secure the personal data we collect.

We use the Secure Socket Layer (SSL) protocol—an industry standard for encryption over the Internet to protect in the transmission of the Personal Data we collect online. When you type in sensitive information, it will be automatically converted into codes before being securely dispatched over the Internet. All electronic Personal Data that we maintain in the Database is securely stored and further protected through our use of appropriate access controls.

In addition, to better protect certain Personal Data, some areas of the website channels are inaccessible unless you supply individually identifiable and verifiable information,

The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures and need to know the basis, password protection, encryption, etc. to ensure that the Personal Information collected is secure. We restrict access to your Personal Information to our and our affiliates’ employees, agents, third-party service providers, partners, and agencies on a need-to-know basis and in relation to the Purposes as specified above in this Policy.

While We will endeavor to take all reasonable and appropriate steps to keep secure any information which We hold about you and prevent unauthorized access, you acknowledge and understand that the internet is not cent percent secure and that we cannot provide any absolute assurance regarding the security of your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to your Personal Information.


If you have any comments, concerns, grievances or questions about this Privacy Policy, please mail us at

Updates to this online Privacy Policy

In the future, we may need to change this Privacy Policy. All changes will be made here so that you will always know what information we gather, how we might use that information, and how we can share it with anyone. Any change to a Privacy Policy will become effective when we post the revised policy on the site. Your use of the Site following these revisions acknowledges your receipt of the revision and your agreement to and acceptance of the revised Privacy Policy. We recommend that you review the Privacy Policy each time you visit to stay informed.

Consent to this Privacy Policy
You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your assent to this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. Our Services may be unavailable to you at SHALBY Sanar International Hospitals discretion in the event such consent is not given. You may also request us to delete your personal information by sending an email at We will delete such information unless we are required to maintain this information in accordance with applicable law.

Third-party references and links
During your interactions with us, it may happen that we provide/include references to third parties or fiduciaries, and/or links and hyperlinks of third-party websites. It may also happen that you include links and hyperlinks of third-party websites. The reference of such third parties or listing of such third party external sites (by You or by Us) does not imply endorsement of such party or site by SHALBY Sanar International Hospitals. Such third parties and third-party sites are governed by their own terms and conditions. We do not make any representations and responsibility regarding the availability and performance of any of the third parties or third-party sites. We are not responsible for the content, terms of use, privacy policies, and practices of such third-party websites. The information and practices of third parties are not covered by this Privacy Policy.

Term of Storage of Personal Information

SHALBY Sanar International Hospitals shall store your Personal Information at least for a period of three years from the last date of use of the Services or Website or for such period as may be required by law.